FAQ

FAQ

Question: Where do i get an FTP program free?
Where do I get an FTP program free?

Answer:
You can find many free FTP programs at by Clicking Here.

Question: What is FTP?
What is FTP and how do I use it?

Answer:
FTP stands for File Transfer Protocol. This is basically how you get your website files from your pc to the server to be displayed on the Internet. There are many programs available on the net for FTP. We recommend WS_FTP and CuteFTP which you can download from Download.com or by clicking here. For an overview of FTP, please visit FTPplanet.com

Question: What should I use as "Host Name/Address" with my FTP program?
There is a line that asks for "Host Name/Adress". What do I enter there?

Answer:
You can enter either your domain name, ie. spidergridhosting.com or you can enter the IP Address you may have been given, ie. 64.23.60.125

Question: Where is my website?
I uploaded my website via FTP and I still don't see it when I try to go to my domain. What did I do wrong?

Answer:
Could be a few things.

The first thing you need to check is if you have named your main page either index.htm or index.html

If you have not done so, your website will not show up.

If you have named your main page, index.htm, is there also an index.html file in your directory? If so, delete this.

If this has failed, you most likely uploaded your site into the wrong directory. Your FTP program should contain a line such as:
Default Remote Directory or Initial Remote Site Folder
In this field, try putting in the line "/web" without the quotes. If you do not see anything after logging in, then you did not upload your site to the right directory. Upload it again.